Troubleshooting Fatal Error 2753 during Installation of HP Printer

The good thing about being an IT in Dubai or in any places is that you will learn many things and solve IT issues which we do not encounter all the time. And having a different specialization,
I am always excited to go out with them specially when it comes to troubleshooting.

This time, we were face with Fatal Error 2753 during installation of HP printer.

Since the client no longer has the installation cd of the HP Laserjet 3033 printer, we downloaded the driver from HP website.

After the driver was downloaded, we have run the installation but but got an error 2753. My colleague suspects that there are files which are either missing or were not properly installed. And after going through some websites looking for answer, we found out that indeed there were .dll files that needs to be removed.

Cause of Fatal Error 2753:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) are:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

Solution to Fatal Error 2753:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.